Psychologists are ethically and legislatively bound to protect the privacy of their clients and everyone at gmPsychologists signs a confidentiality agreement that guarantees client privacy.

Protecting the Privacy of Clients’ Personal Information

In accordance with federal privacy legislation, gmPsychologists has established these policies concerning the collection and protection of confidential information.

Dr. Myles Genest, Chief Psychologist, is the Privacy Officer for gmPsychologists.

What information is collected and for what purpose?

Personal information includes name, telephone number and other contact and basic demographic information. Personal information about health includes notes and other data that the psychologist keeps concerning assessment and treatment, as well as information about previous services that may have been received. This information is collected for a number of purposes:

  • To identify clients and associated records;
  • To contact clients when necessary (e.g., concerning appointment changes);
  • To keep track of contacts with clients;
  • For administrative and accounting purposes, including collecting payments due and billing of third party payers;
  • To document and to assist in developing and implementing appropriate assessment, diagnosis and treatment and continuity of care.


Consent is obtained at the initial session. Following that, by continuing to participate in assessment, counselling or therapy, the client continues to consent to the collection, use, and disclosure of personal information for care and treatment purposes.

What you can expect:

  • Personal information will not be used, disclosed, or retained for purposes other than those for which it was collected, except with the consent of the client.
  • Some personal information may be disclosed without the client’s consent if required or authorized by law.
  • Personal information will be disclosed to third-party payers only as necessary to ensure payment for services or to ensure continuity of care.
  • Every effort is made to ensure the accuracy of personal information.
  • Personal information, both on paper and electronically, is stored securely.

Your rights

  • A client’s rights include knowing why personal information is collected, how it is used, and to whom it is disclosed.
  • Clients have a right to request appropriate access to their personal information. A fee may be charged for costs associated with this access.
  • Clients have the right to challenge the accuracy and completeness of their information and to seek amendment to that information.
  • Clients should direct any requests for access to their information to the Practice Manager.
  • Clients may question the compliance of gmPsychologists with the principles of privacy legislation.

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